Effective Date: April 29, 2026
Last Updated: September 30, 2026

Jimmy's Chicago Style Beef ("Jimmy's", "we", "us", "our") respects your privacy. This Privacy Policy explains what information our website and mobile application (together, the "Services") collect, how we use it, and the choices you have. By using the Services, you agree to this policy.

1. Information We Collect

Information You Provide

Name, phone number and email address — used to identify you, send your sign-in codes, contact you about your order, send your receipt, and show your order history.
Sign-in codes — when you sign in we send a one-time code by text or email. We keep only a scrambled copy of the code, and it expires after 10 minutes.
Order details — items, customizations, special instructions, pickup time and order total.
Payment information — payments are processed by Stripe (cards and Link) and Cash App. We never see or store your full card number, security code or expiration date. If you are signed in and choose to save a card, Stripe stores it; we keep only the card brand, the last four digits and a Stripe reference so you can pay with it next time.
Delivery address — only if delivery is offered and you choose it. Delivery is currently paused; orders are pickup only.

Information Collected Automatically

Device information — device model, operating system version, app/browser version, and a unique installation or session identifier used for diagnostics.
Push notification token (mobile app) — if you opt in to notifications, we store an Expo-issued token tied to your installation so we can notify you about order status. You can revoke this in your device settings at any time.
Cookies and browser storage (website) — essential cookies support site functionality (cart persistence, account sessions). You can disable cookies in your browser settings.

Information You Choose to Share

Camera (mobile app) — used only if you choose to scan your card at checkout (a Stripe feature). We do not see or keep the image.

2. How We Use Your Information

Process and prepare your orders for pickup.
Sign you in securely with one-time codes.
Communicate with you about your order (texts only if you opted in, push notifications, email receipts).
Send offers by text or email only if you separately opted in to that kind of message. Each is its own choice, never pre-selected and never required to order; you can opt out any time (reply STOP to texts; every email has an unsubscribe link).
Provide order history and saved payment methods.
Detect and prevent fraud (for example, bank verification of card payments and limits on large online orders).

We do not sell your personal information, and we do not use it for advertising.

3. Sharing With Third Parties

We share information only with the service providers required to operate the Services:

Stripe — payment processing, including Link. See stripe.com/privacy.
Cash App (Block, Inc.) — if you choose to pay with Cash App.
Twilio — text messages (sign-in codes, and order texts if you opted in).
Resend — email delivery (sign-in codes and receipts).
Expo — push notification delivery.

We may also disclose information when legally required (subpoena, court order) or to protect the rights, safety, or property of Jimmy's, our customers, or the public.

Mobile information and SMS consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messages from Jimmy's are sent only to customers who opt in by ticking the consent box at checkout, which is unchecked by default and never required to place an order. Messages relate to your order — confirmation, and an alert when it is ready. Message frequency varies with your order activity. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. See our SMS terms for how consent is collected.

4. Data Retention

Order history is retained as long as your account exists, so you can reorder past meals.
Sign-in codes expire after 10 minutes; sign-in sessions expire after 90 days or when you sign out.
You may request deletion of your data at any time by contacting us (see below).

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Correct any information that is inaccurate.
Request deletion of your account and personal information.
Opt out of push notifications at any time in your device settings.
Opt out of texts by replying STOP, and of email offers with the unsubscribe link.
Withdraw camera access at any time in your device settings.
Clear local browser storage at any time.

To exercise any of these rights, contact us at the address below.

6. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.

7. Security

We use industry-standard measures (HTTPS, encrypted storage, restricted access) to protect your information. No system is perfectly secure; if you have reason to believe your account has been compromised, contact us immediately.

8. Changes to This Policy

If we make material changes, we will update the "Last Updated" date and notify you in the Services. Continued use of the Services after changes constitutes acceptance of the updated policy.

9. Contact Us

Jimmy's Chicago Style Beef
3511 E State St
Rockford, IL 61108
(815) 329-6338
support@jimmysrockford.com

To request deletion of your account and personal data, email us at the address above, or use the in-app "Delete Account" option (Order tab → the account bar under the logo → Delete Account).