Support
We're here to help — call, text, email, or browse the FAQ.
Frequently Asked Questions
Where's my order?+
Open the app or the Order History page on this site to see live status. If you opted into push notifications or SMS, we'll text you when it's ready. Most pickup orders are ready in 15 minutes; delivery times depend on your distance from the restaurant.
I want to cancel or change my order.+
Call the restaurant directly at (815) 329-6338 as soon as possible. We can usually cancel or modify orders that haven't started cooking yet. Once an order hits the kitchen, changes may not be possible.
I was charged but didn't get my food.+
Call (815) 329-6338 right away. We'll verify the order and either remake it or issue a refund to your original payment method. Refunds typically appear within 5–10 business days.
Something was missing or wrong with my order.+
We're sorry! Call or text (815) 329-6338 and we'll make it right — either remake the item, refund it, or credit your next order. Have your order number ready if you can.
How do I update my account info or saved address?+
Sign in on the app or website, then open the Account section. You can update your name, phone, saved addresses, and payment methods there.
Do you cater?+
Yes — call us at (815) 329-6338 for large orders, party packs, or catering. We recommend 24 hours notice for orders over $200.
I'm a driver — how do I sign in?+
Use the Delivery sign-in on the app or visit /driver on the website and enter the PIN your manager gave you.
I have a privacy or data question.+
See our Privacy Policy or email support@jimmysrockford.com. You can request deletion of your account data at any time.